Shipping & Delivery Policy

Last Updated: 15 Jul 2025

Thank you for shopping with Payyanur Khadi Centre. This policy explains our shipping timelines, charges, and delivery terms. By placing an order, you agree to the following:

1. Delivery Coverage

  • Within Kerala: All districts via trusted courier partners or India Post.

  • Rest of India: Serviceable pin codes as per our logistics partners.

  • International Shipping: Currently not available.

2. Processing & Dispatch Timelines

  • In-stock items: Dispatched within 24–72 business hours after payment confirmation.

  • Customized or Made-to-order items: Production may take 7–21 business days before dispatch (you will be informed during order confirmation).

  • Orders placed on weekends or public holidays are processed on the next business day.

3. Estimated Delivery (after dispatch)

  • Within Kerala: 2–5 business days

  • Rest of India: 4–10 business days

Note: Timelines may vary due to courier delays, natural calamities, strikes, or holidays.

4. Shipping Charges

  • Kerala: Free shipping on select items; otherwise a standard charge (typically ₹100) may apply unless waived by promotions.

  • Rest of India: Charges displayed at checkout based on weight and destination.

5. Order Tracking

  • Tracking details will be shared via email/SMS/WhatsApp once your order is dispatched.

  • Please allow up to 24 hours for tracking to reflect on the courier’s portal.

6. Address Changes & Delivery Attempts

  • Before dispatch: Contact us immediately to request address updates.

  • After dispatch: Address changes usually cannot be made. You may contact the courier directly.

  • Couriers usually make 2–3 delivery attempts. If undelivered and returned to us (RTO), we can reship after confirmation. Additional charges may apply.

7. Delay, Loss, or Damage in Transit

  • If your shipment is delayed, we will coordinate with the courier to resolve it quickly.

  • If the parcel is tampered or damaged, please:

    • Take photos and an unboxing video, and

    • Report to us within 48 hours of delivery.

  • Verified cases of damage or incorrect dispatch will be handled as per our Returns & Replacement Policy.

8. Undeliverable or Refused Shipments

  • If an order is returned due to an incorrect address, unreachable contact, or refusal, we can reship after reconfirmation (extra charges may apply).

  • Refunds (if approved for non-customized items) will exclude initial shipping costs. Customized items are non-refundable unless defective.

9. Holidays & Force Majeure

  • Processing and delivery may be delayed on Sundays, public holidays, or during uncontrollable events (natural calamities, strikes, etc.).

10. Contact Us

For shipping-related queries, please contact:
📧 Email: support@khadivibesandtrends.in